We are dedicated to providing our clients with high-quality legal services and constantly strive to improve our standards. If you are dissatisfied with the service you received initially, we suggest contacting the person handling your case to discuss your concerns. You can access our complaints procedure here if you wish to file a formal complaint.
Filing a complaint will not impact how we handle your case.
If you are concerned about our behaviour, the Solicitors Regulation Authority can assist you. To raise your concerns with the Solicitors Regulation Authority, please visit https://sra.org.uk/consumers/problems/report-solicitor.page.
If we have resolved your complaint through our complaints procedure, and you are still not satisfied, you may contact the Legal Ombudsman, who will investigate your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will ensure that you have attempted to resolve your complaint with us first. If you have, you must take your complaint to the Legal Ombudsman within 6 months of receiving a final response to your complaint, and no more than 12 months from the date of act/omission, or no more than 12 months from when you should reasonably have known there was cause for complaint.
If you require more information about the Legal Ombudsman, please contact them at the following details:
– Visit: www.legalombudsman.org.uk – Call: 0300 555 0333 between 9 am and 5 pm.